PREAMBLE

The company FRANCE BILLET (hereinafter referred to as "FRANCE BILLET"), which manages and operates the website specialising in the sale of event tickets (hereinafter respectively referred to as "the Tickets", "the Events" and "the Website"), whose registered office is at FLAVIA, 9 rue des Bateaux Lavoirs – 94200 IVRY-SUR-SEINE, registered with the Créteil Trade and Companies Register under number B 414 948 695, acts under an opaque mandate contract that grants it the authority to issue, produce, sell and market the tickets for the Events of the organiser, in its own name and on its own behalf (hereinafter referred to as "the Organiser"). It is in this capacity that FRANCE BILLET provides ticketing services and that FRANCE BILLET processes your personal data primarily for the performance of these services (hereinafter referred to as "the Services").

FRANCE BILLET is committed to an approach in favour of personal data protection. As such, FRANCE BILLET is committed to compliancewith the General Data Protection Regulation 2016/679 of 27 April 2016 ('GDPR') and Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms (the 'Information Technology and Freedoms' law) (collectively 'the Data Protection Regulations').

This personal data protection charter (hereinafter referred to as 'the Charter') is part of a transparency and fairness approach towards you.

Thus, the Charter aims to provide you with all the necessary information to understand how FRANCE BILLET collects, processes, and protects your personal data, as clients (hereinafter referred to as 'the Client(s)'), in the context of purchasing Tickets or browsing the Site and the options available to you in this regard.

ARTICLE 1 - WHO IS THE DATA CONTROLLER FOR YOUR PERSONAL DATA?

FRANCE BILLET is the data controller of your personal data.

ARTICLE 2 - WHAT PERSONAL DATA IS CONCERNED?

FRANCE BILLET processes the following personal data:

- During your navigation on the Site:
o IP Address
o Cookies

- When creating your account:
o Email address;
o Password;

- When purchasing Tickets:
o Title, Last Name, First Name;
o Postal address;
o Date of birth (optional);
o Phone number;
o Email address for sending the Ticket(s);
o Customer purchase data (number and price of Tickets purchased, name and date of the Event, purchase history…)
o Payment and billing data (payment method, transaction history, banking institution).

FRANCE BILLET does not collect your payment data but only a payment identifier and the first 6 and last 4 digits of your card to help you recognise the card used for payment. All of your banking details are collected solely by our PCI-DSS certified payment service provider, which ensures payment security.

- During exchanges with customer service:
o Client's Contact Details
o Customer Order Number
o Content of the Client's request (description, possible attachments)
o History of interactions with customer service

- For the postal delivery of tickets:
To help you avoid input errors and ensure successful delivery through suggestions and precise address validation, FRANCE BILLET uses the Loqate service from our partner GB Group Plc. We therefore process your IP address as well as the postal address data you have entered. This processing is carried out on the basis of the performance of a contract within the meaning of Article 6, paragraph 1 of the GDPR.

ARTICLE 3 - FOR WHAT PURPOSES DOES FRANCE BILLET PROCESS YOUR PERSONAL DATA?

ARTICLE 4 - WHEN DO WE COLLECT YOUR DATA?

When you access the Services, you may be required to provide personal data, for example if you:
• create an account on the Site;
• subscribe to one of our newsletters ('Newsletters');
• make a purchase on our Site.
Providing this information may be mandatory to use certain of our Services.

ARTICLE 5 - HOW LONG ARE YOUR PERSONAL DATA PROCESSED BY FRANCE BILLET?

Your personal data is stored by FRANCE BILLET and/or any provider for the strict execution of the Services offered, and is retained for the duration strictly necessary to achieve the purposes for which it was collected, in compliance with the applicable regulations.

The information related to each order/purchase is archived and kept for up to 5 years after the delivery of your order/purchase.

Beyond that, it will be carried out:

• Either to the secure deletion or destruction of data;
• Either to the strict anonymisation of data, for exclusively statistical purposes and will not result in any other use, of any kind whatsoever.

ARTICLE 7 - THE PROTECTION OF YOUR PERSONAL DATA IN CASE OF INTERNATIONAL TRANSFERS

FRANCE BILLET may transfer your personal data to internal or external recipients who may be located in countries offering different levels of personal data protection than those provided within the European Union.

FRANCE BILLET implements appropriate measures to secure the transfer of your personal data to an external recipient located in a country offering a different level of protection than that provided in the country where the personal data is collected.

Data flows to countries that do not have equivalent personal data protection can notably be governed by standard contractual clauses defined by the European Commission.

ARTICLE 8 - WHAT COOKIES ARE USED?

A 'cookie' is a tracker placed on your device when visiting a website and is used, among other things, to analyse and improve the use of the Site. We invite you to consult the 'Cookie Settings' section for detailed information on the use of cookies and other comparable technologies, and to see the choices available to you.

Cookies are stored for a maximum duration of thirteen (13) months from the date of their collection.

ARTICLE 9 - WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL DATA?